FAQs

Frequently Asked Questions (FAQ)

1. What is Fshut.com?

Fshut.com is an online shopping platform offering a wide range of products including electronics, induction cooktops, accessories, and other consumer items. It is operated by Himanshu Agrawal (Prop.), trading as Fshut.com, a registered Indian e-commerce business based in Gurugram, Haryana.

2. How can I place an order on Fshut.com?

You can place an order by following these steps:

1. Browse the product you wish to purchase
2. Click Add to Cart
3. Proceed to Checkout
4. Enter your shipping details
5. Complete the payment using the available payment methods

Once your order is successfully placed, you will receive an order confirmation via email or SMS.

3. How long does delivery take?

Orders are processed within 0–2 working days after order confirmation. After dispatch, delivery typically takes 2–5 working days depending on your location.

4. How can I track my order?

Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this tracking number on the courier partner's website to track your shipment in real time.

5. What payment methods are accepted?

Fshut.com supports multiple secure payment methods including:

• UPI
• Debit Cards
• Credit Cards
• Net Banking
• Cash on Delivery (where available)

All payments are processed through secure and trusted payment gateways.

6. Can I cancel my order?

Yes, orders can be cancelled free of charge before dispatch. If the order has already been shipped, cancellation is not possible. In such cases, you may request a return after delivery as per our Return & Refund Policy.

7. What is your return policy?

Customers may request a return or replacement within 7 days of delivery, provided that:

• The product is defective, damaged during delivery, or incorrectly delivered
• The product is in original condition with all accessories, manuals, and packaging included

Returns are not accepted for change of mind or buyer's remorse. For complete details, please refer to our Return & Refund Policy.

8. What should I do if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect product, please contact our support team within 7 days of delivery. Our team will assist you with a free replacement or refund as per our return policy.

9. Do products come with warranty?

All products sold on Fshut.com are brand new and come with the manufacturer's standard warranty. Warranty claims and service are provided directly by the authorised service centre of the respective brand. Customers are advised to retain the original invoice for warranty services.

10. How can I contact customer support?

You can reach our customer support team at:

• Email: support@fshut.com
• Phone / WhatsApp: +91 9211226521
• Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM

11. Where is Fshut.com located?

Fshut.com is operated by: